All correspondence will be done via email, for quick enquiries and updates Whatsapp correspondence will be acceptable
All documents need to be sent via email to paperplanesolo.va@gmail.com in PDF format
Payments to the SACAA need to be paid by the client directly, the proof of payment can be mailed to Paper Plane Administrative
The SACAA forms can be found on the SACAA website
The SACAA consent form (CA 183-540) will need to be completed for me to assist you with your application
Incomplete paperwork will not be sent to the SACAA until the outstanding documents are provided
Make sure the paperwork is correct and complete in accordance with the list of requirements mailed to you before submitting it, If there are any mistakes/incomplete paperwork, it will not be sent to the SACAA until it has been corrected by the client
Corrections on SACAA forms need to be signed by the pilot and instructor (where applicable)
Make sure your medical is valid before submitting the paperwork
‘Certified true’ documents need to be certified correct by the pilot
For any additional paperwork or SACAA-related enquiries over and above the services quoted and agreed on, there will be an additional administration fee
Paper Plane Administrative will not be held accountable for any errors made on the application forms or negligence from the pilot / ATO’s side
Logbook summaries & endorsements need to comply with the layout in Appendix A of the SACAA Technical Standards
For all initial applications a full logbook summary is required, for revalidations, a 12-month summary is required dating back exactly 12 months from the date of the skills test
No tipex is allowed on any documentation
Revalidation tests which are done after the licence expiry date needs to be accompanied by a letter of recommendation from an instructor at the ATO where the training was conducted
If outstanding forms are not received by Paper Plane Administrative with enough time to send the documents to the SACAA within the required 30-day period, Paper Plane Administrative will not be held accountable for any cost or lapsed application forms. You will receive confirmation from me once your paperwork has been submitted, if you have not received confirmation the paperwork has not been sent.
If Paper Plane Administrative fails to assist a client with the service agreed on and paid for by its user, the administration fee will be refunded to the client. There will be no refund for licences/ratings already approved by the SACAA
Paper Plane Administrative cannot access your card licence, make sure all the details and dates are correct by logging into the SACAA portal. Click on this link should you require assistance with this.
Should you require courier collection this needs to be communicated and will require an additional fee. A physical address for delivery or the name of a Courier Guy branch needs to be provided
Courier collections from the SACAA are on Tuesdays and Thursdays only
Courier collections will only be arranged once confirmation has been received that the licence is ready for collection
Paper Plane Administrative will not take responsibility for documents lost or delayed by courier services
The average time for the SACAA to issue a licence/rating is between 7-14 working days, Paper Plane Administrative will follow up on the status of the licence on behalf of the client no earlier than 7 days after submission to the SACAA
Paper Plane Administrative undertakes to keep client personal information private, and it will not be shared with anyone outside of the SACAA, couriers or auditors.
Paper Plane Administrative will store your application documents electronically for three months, it is your responsibility to retain these documents should you need them in the future.
Invoices are to be settled within seven (7) days upon delivery of the agreed service
An additional fee of R40 will be charged for all payments made to the SACAA on behalf of the client.
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