Paper Plane Administrative will keep any work undertaken confidential and not use it for personal gain or promotion without the written consent of the Client
The business affairs of the Client shall not be discussed or disclosed to any third parties without prior written permission from the client
Initial twenty-minute consultation is complimentary
The Client understands Paper Plane Administrative’s estimated time and cost for completing the work is an informal calculation and that any adjustments to the amount of work, schedule and/or the number of hours and fees is subject to review and renegotiation with the Client when necessary
Any errors must be reported within two (2) days of receipt of completed work. Errors generated by Paper Plane Administrative will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate
If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, Paper Plane Administrative may renegotiate the fee and/or the deadline
Similarly, if, during the term of Paper Plane Administrative’s work, additional tasks are requested by the Client, Paper Plane Administrative may renegotiate the fee and/or the deadline
Should ongoing project work be suspended or delayed through any default of the client, Paper Plane Administrative shall be entitled to immediate payment for work already carried out and expenses incurred
An agreement, in writing or by email, of a set number of hours a week or month may not be carried over to subsequent periods by the client, without prior written agreement from both parties
If the project is based on an hourly rate, then a minimum invoice amount is for one hour and the hourly rate is then billed in increments of 30 minutes, with time rounded up to the nearest half of an hour
Clients will be invoiced either after an individual assignment is completed or on an ongoing monthly basis
First-time clients will initially be invoiced in advance of work commencing. All subsequent work will be invoiced at the end of every calendar month
Invoices are to be settled within seven (7) days upon delivery unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the Work
Unpaid bills will incur interest. It is at Paper Plane Administrative’s discretion whether work continues after a bill remains unpaid beyond my 7-day payment period
Billable time includes meetings and calls outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email
A time report will be provided with the invoice unless the client requests otherwise
All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement
Payment is to be made by bank transfer
Once an invoice becomes overdue, no further work will be undertaken
Either the Client or Paper Plane Administrative have the right to terminate a contract for services if there is a serious breach of its terms.
All SACAA application documents need to be sent via email to paperplanesolo.va@gmail.com in PDF format
Incomplete paperwork will not be sent to the SACAA until the outstanding documents are provided
If there are any mistakes on the paperwork they will not be sent to the SACAA until it has been corrected by the client
Paper Plane Administrative will not be held accountable for any errors made on the application forms or negligence from the pilot / ATO’s side
No tipex is allowed on any documentation
Revalidation tests which are done after the licence expiry date needs to be accompanied by a letter of recommendation from an instructor at the ATO where the training was conducted
If outstanding forms are not received by Paper Plane Administrative with enough time to send the documents to the SACAA within the required 30-day period, Paper Plane Administrative will not be held accountable for any cost or lapsed application forms
Paper Plane Administrative will not take responsibility for documents lost or delayed by courier services
Courier collections from the SACAA are on Tuesdays and Thursdays only
Paper Plane Administrative undertakes to keep client personal information private, and it will not be shared with anyone outside of the SACAA, couriers or auditors
Paper Plane Administrative will store your application documents electronically for six months, it is the ATO’s responsibility to make sure these documents are retained for a minimum of five years
Amendments to TPMs will be made with the content provided by the ATO, and Paper Plane Administrative will not be held accountable for incorrect information provided by an ATO.
Unless specified otherwise, quotations for TPM amendments do not include content generation on behalf of the ATO.
Communication
I prefer to receive all communication and instructions via email only
I Promise
to conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.
to conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.
to make an honest representation of my skills, experience and qualifications at all times.
to respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.
to keep all acquired personal data safe and secure and ensure it is only used for its intended purpose.